Term and Conditions

Last Updated: [Insert Date]

Welcome to Equestrian Haven, your premier destination for equestrian and country lifestyle products. These Terms and Conditions govern your use of our website (www.equestrianhaven.com) and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms.

1. Website Use

1.1 Eligibility

Our website is intended for equestrian enthusiasts, country lifestyle consumers, and gift purchasers aged 18 years or older. By using our site, you confirm you meet these requirements.

1.2 User Responsibilities

• Provide accurate account and purchase information
• Maintain confidentiality of your login credentials
• Use the website only for lawful purposes
• Not engage in any fraudulent activities

1.3 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Equestrian Sales Store and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Products & Services

2.1 Product Descriptions

We take care to accurately describe our premium equestrian and country lifestyle products. However, slight variations in color or size may occur due to monitor settings. Please refer to product measurements rather than relying solely on images.

2.2 Product Availability

Our inventory includes:

• Equestrian clothing and accessories
• Country apparel for men, women, and children
• Horse care products (boots, rugs, feed, grooming supplies)
• Rider footwear and accessories

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Non-Returnable Items

For hygiene reasons, these items cannot be returned unless faulty:

• Horse Boots
• Horse Rugs
• Health & Grooming Products
• Feed & Supplements

3. Orders & Payments

3.1 Order Process

Your order constitutes an offer to purchase. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).

3.2 Pricing & Taxes

All prices are in USD. International customers may be subject to customs duties and taxes, which are the customer’s responsibility.

3.3 Shipping Options

Shipping Method	Cost	Carrier	Delivery Time
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment
Free Shipping	Free (orders over $50)	EMS	15-25 business days after shipment

Note: We do not ship to some Asian countries and remote areas. Delivery times are estimates and may vary.

4. Returns & Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unused and in original condition
• Including all original tags and packaging
• Accompanied by proof of purchase

4.2 Return Process

1. Email [email protected] with your return request
2. Receive Return Merchandise Authorization (RMA)
3. Ship items to our San Francisco address with RMA included

4.3 Refund Processing

• Issued within 3-5 business days after we receive your return
• Original shipping fees are non-refundable
• A restocking fee may apply for non-defective returns

5. Liability & Disputes

5.1 Limitation of Liability

Equestrian Sales Store shall not be liable for:

• Delays due to circumstances beyond our control (weather, customs, etc.)
• Incorrect use of equestrian equipment
• Any consequential or incidental damages

5.2 Governing Law

These terms shall be governed by the laws of California. Any disputes shall be resolved in San Francisco courts.

6. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

7. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the modified terms.

8. Contact Us

For questions about these Terms:

Equestrian Sales Store
4318 Delaware Avenue
San Francisco, US 94108
Email: [email protected]
Phone: +1 (415) XXX-XXXX
Hours: 9am-5pm PST, Monday-Friday