Privacy Policy

Last Updated: [Insert Date]

Welcome to Equestrian Haven (“we,” “our,” or “us”). We specialize in premium equestrian apparel, country clothing, and horse care products for riders of all levels, from competitive professionals to country lifestyle enthusiasts. Your privacy is as important to us as the quality of our equestrian gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website equestrianhaven.com.

1. Information We Collect

We collect information that helps us provide our global community of riders with secure transactions and personalized service:

• Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order
• Payment Information: Credit card details (processed securely through our payment gateways), PayPal email (we never store full payment details on our servers)
• Transaction Details: Purchase history of equestrian clothing, footwear, horse rugs, and accessories
• Technical Data: IP address, browser type, device information to optimize our site for equestrian professionals and enthusiasts
• Usage Data: How you interact with our product pages for items like children’s riding wear or competition gear

2. How We Use Your Information

As specialists in high-performance equestrian apparel, we use your data to:

• Process transactions for equestrian clothing, horse boots, and country lifestyle products
• Provide global currency conversion and shipping services (excluding some Asian countries and remote regions)
• Send order confirmations and shipment tracking for your competition-ready gear
• Improve our product offerings in categories like equestrian footwear and horse care products
• Respond to customer service inquiries from our San Francisco-based team
• Prevent fraud with military-grade security measures

3. Data Sharing and Disclosure

We value the trust of our equestrian community and only share information when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete your transactions
• Shipping Providers: To deliver your equestrian apparel and accessories worldwide
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your data security is as important as the quality of our equestrian products:

• All transactions use 256-bit SSL encryption – the same technology used by financial institutions
• Payment details are tokenized and we never store complete card information
• Data is stored on secure servers with limited access
• Regular security audits to protect our customers’ information

5. Your Rights

As a valued member of our equestrian community, you have the right to:

• Access and update your personal information in your account
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request information about data processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience for equestrian products:

• Essential Cookies: For secure checkout and account functions
• Performance Cookies: To improve our website for equestrian professionals and enthusiasts
• Functionality Cookies: To remember preferences like currency or country clothing selections
• Marketing Cookies: To show relevant ads for equestrian gear (you can opt-out)

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As a global equestrian retailer (serving all regions except some Asian countries and remote areas), your data may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell children’s riding wear, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our equestrian business evolves. The updated version will be posted on our website with the effective date.